Refund policy

Returns & Exchanges Policy as of January, 2024

We aim to provide a seamless online shopping experience. We understand plans change, and we’re here for you!

Estimated wait time: The estimated wait time for product production and delivery is between 4-6 weeks, unless otherwise specified.

If you wish to return an item, email us at shop@londondesivar.com and someone will get back to you as soon as possible. We are a family-owned business, so please allow up to 72 hours for a response. Thanks for your understanding!

All returns and exchanges must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Products purchased must be in its original packaging with all tags (if tagged) and/or receipts attached. Once any tag has been removed, an item cannot be returned.

Items not eligible for returns:

Altered and dyed items
Final sale items
Items with any tags removed
Items that are damaged or stained

Returns: You may initiate a return for up to 7 days after you receive your product(s) for a refund in the form of your original payment.

Email us at shop@londondesivar.com for further return instructions.

Exchanges: We accept exchanges for online orders up to 60 days after receipt of merchandise. To complete an online order exchange, you must complete a return and place a new order of equal or greater value.

Please contact us at shop@londondesivar.com to assist you with both your return and placing your new order.